Terms & Conditions

Thanks for shopping at the Glamping World Online Store. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Glamping World Online Store which can be found at http://www.startaglampingsite.co.uk. Start A Glamping Site®, Glamping Adventures, Glamping Adventures World and Glamping World Group® generally referred to as the network of member organisations, each of which are separate and independent legal entity. Each entity has signed a participation agreement with Start A Glamping Site®, Glamping Adventures®, Glamping Adventures World® and Glamping World Group®, or is controlled by such a firm. Member organisations are not members of one legal partnership and are only liable for their own acts and omissions, and not those of each other, and will be referred to as, ”our member organisations”

Website Terms of Use

(1)These terms and conditions apply to all our member organisations.   

(2)Please read these terms carefully before using this website (“Site”). Your use of this Site constitutes acceptance of these terms and conditions, which take effect on the first day of use of this Site.

(3)Our member organisations reserve the right to change these terms and conditions by posting the changes online. Your continued use of this Site after changes are posted constitutes your acceptance of this agreement as modified.

(4)These terms and conditions apply to any site under the control of our member organisations and from which a link has been created to these terms and conditions.

(5)Copyright in the material is owned by all of our member organisations and/or its content suppliers. Our member organisations have made every effort to gain copyright for all written material on this Site. Any person who owns the copyright for material published on this Site, please contact us.

(6)Unauthorised use of the material including reproduction, storage, modification, distribution or publication without the prior written consent of any of our member organisations or, where applicable, the respective copyright owner(s) is prohibited. Documents (including information, images, photos, logos, names and icons without the prior written permission of the copyright holders on this Site may not be downloaded, altered or adapted for any purpose except for personal, non-commercial use. Should any of our member organisations receive any complaint with regard to third party material on this Site, it will review the matter and remove material at its sole discretion. Our member organisations will have no further liability to either party in such instance.

(7)Materials on this Site are provided for the purposes of information or reporting only and should not be relied upon. Advice should be sought from one of our team.

(8)Links to third party websites on this Site are provided solely as a convenience to you. Our member organisations are not responsible for the content or the reliability of linked third-party websites, either to or from our member organisations sites, and does not necessarily endorse the views expressed within them. If you decide to access any of the third party websites linked to our member organisation sites, you do so entirely at your own risk.

(9)If there is a conflict between these Terms and Conditions and/or specific terms of use appearing on this Site relating to specific material then the latter shall prevail.

(10)You agree to use this Site only for lawful purposes and in a manner which does not infringe the rights of, restrict, or inhibit the use and enjoyment of this Site by any third party. Such restriction and inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive material or disruption of normal flow of dialogue within this Site.

(11)Where you are able to submit any contribution to this Site you agree, by submitting your contribution, to grant our member organisations a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution. If you do not want to grant our member organisations the rights set out above, please do not submit your contribution to our member organisations.

(12)By submitting your contribution to our member organisations you warrant that your contribution is your own original work and that you have the right to make it available to our member organisations for any or all of the purposes specified above. Furthermore, you warrant your contribution is not defamatory, does not infringe any law, you indemnify our member organisations against all legal fees, damages and other expenses that may be incurred by our member organisations as a result of your breach of the above warranty and waive any moral rights in your contribution for the purposes of its submission to and publication on the Site and the purposes specified above.

(13)Our member organisations have the right to remove any material or posting you make on this Site at its discretion.

(14)If these Terms and Conditions are not accepted in full, the use of this Site must be terminated immediately.

(15)Our member organisations do not accept liability for any damages whatsoever, including, without limitation, indirect or consequential damages, loss of profits, or any damages whatsoever arising out of, or in connection with the use or loss of use of this Site.

(16)While our member organisations endeavour to ensure that the Site is available 24 hours a day, this is not guaranteed. Our member organisations does not warrant that the functions contained in the material in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs. Our member organisations may make changes to the materials on this Site, or to the information, products and prices described in them, at any time without notice. The materials on this Site may be out of date, and Our member organisations make no commitment to update the materials on this Site.

Sales & Refund Terms and Conditions

(1)Thanks for shopping at one of the Glamping World Groups Online Store. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Glamping World Online Store at https://startaglampingsite.co.uk/shop/ , or on the phone with the Glamping World Contact Centre. The Glamping World  Online Store, and the Glamping World  Contact Centre are operated by Glamping World Group, which is a company incorporated in the Uk and has its registered office at Office 15, Avon Road, Birmingham, DY8 2DR, Uk.

(2)To make it visually easier on both of us, we’ll refer to the Glamping World Online Store and the Glamping World Contact Centre as the “Glamping World Store”, “GWS”, “we” or “us”. You may contact Glamping World by mail at the registered address above, by phone on 07821 722 300 from Mon-Fri 09:00-17:00, Sat-Sun Closed, or by email at legal@startaglampingsite.co.uk.

(3)As with any shopping experience, there are terms and conditions that apply to transactions at the Glamping World Groups Online Store. If you purchase a product via the Glamping World Groups Online Store, these Terms apply to the sales contract between you and Glamping World Groups. The Privacy Policy and these Terms & Conditions apply. You need to be at least 18 years old to place orders on one of the Glamping World Groups Online Stores.


Standard Returns Policy

You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product purchased from one of the Glamping World Stores (either physical or online) or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.startaglampingsite.co.uk/shop/account/home, calling our team on 07821 722 300 or sending an email to sales@startaglampingsite.co.uk.

Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. You have a further 14 days after indicating your intent to return or cancel a service contract to then return your products or arrange for their collection.

Please note that you may not return the following, except in case of defect or lack of conformity:

  • Electronic document downloads when download has begun with your prior express consent and acknowledgement that you lose your right of withdrawal.
  • Services, like seeking planning permission, after the services have been fully performed if performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal once the services have been fully performed. If services have not been fully performed, and you have requested performance to begin within 14 days from the date of conclusion of the service contract, you will be charged an amount proportional to the services rendered until the time you have informed us of your intent to cancel the service contract.
  • Sealed items or computer software/hardware that was unsealed after delivery.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery).

For complete details on how to return a product purchased at the Glamping World Store, please visit the Return & Refund section of the Help page located at http;//www.startaglampingsite/shop/help/returns

Pricing and Price Reductions/Corrections

Glamping World Group reserves the right to change prices for products displayed on the Glamping World Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Glamping World. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at http;//www.startaglampingsite/shop/help/payments.

In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Glamping World reduce its price on any Glamping World-branded product within 14 calendar days from the date you receive your product, feel free to contact the Glamping World Store by phone on 07821 722 300 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact Glamping World within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

Order, Order Acknowledgement and Order Acceptance

To place an order for products or services at the Glamping World Store, you can visit the store website athttps://startaglampingsite.co.uk/shop/ or alternatively, you can call the Glamping World Store phone number on 07821 722 300 Mon-Fri 08:00-20:00, Sat-Sun Closed and a Glamping World Specialist will assist you through the entire order process, from product selection to payment method. Whichever way you choose to order, you will be given an opportunity to review your order prior to submitting it. Once you have placed your order, we will provide you with a web order number.

Within a few minutes after we receive your order, we’ll email you an order confirmation. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases, this will be within 24 hours for items that are in stock. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. Once we have sent and you have received the Order Acceptance Email, Glamping World will have formed a contract with you (we will include the key terms of the contract in this acceptance email). All that remains at that point is for us to deliver the product(s) to you, which we will do straightaway so you can begin enjoying the amazing item(s) you purchased at the Glamping World Store

Shipping & Delivery

The Glamping World Store offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount or for express delivery, shipping fees will apply. Please visit  http://www.startaglampingsite/shop/help/shipping_delivery for the current shipping rates and fees. Your order will be shipped once all products of your order are available for a bundle delivery. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom and the Isle of Man.

Please review the Shipping & Delivery section of the Help page located at http://www.startaglampingsite/shop/help/shipping_delivery to learn more about how and when you will receive the products you purchased from the Glamping World Store. Please note that the actual delivery of your order can be impacted by many events beyond Glamping World’s control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.

As Glamping World takes care of the dispatch of the products you purchase on the Glamping World Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Glamping World to resolve.

Pickup Points

Glamping World sometimes offers pickup points from convenient locations for many of the items available on the Online Store. Certain products, however, may not qualify for collection at pickup points. Only you or the person designated by you may pick up the item(s) purchased. A form of identity and order number will be required for collection by you. Or, you may designate a third party to pick up your order. You must provide the name and email address of the third party and the third party will need to bring a form of identity and order number for collection. Glamping World is not responsible for actions taken by the third party once your item(s) have been picked up. Glamping World will notify you when your order is ready and the date by which you need to pick up your items. Glamping World will also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Glamping World may cancel it. Items purchased on the Online Store for Business or the Online Store for Education and items purchased with loan financing may not be collected from pickup points. Please visit http://www.startaglampingsite.co.uk/shop/help/shipping_delivery for complete details about pickup points.

Glamping World One-Year Limited Manufacturer Warranty

Glamping World provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Glamping World-branded product. The applicable warranty terms and conditions can be reviewed at http://www.startaglampingsite.co.uk/legal/warranty/. The Glamping World One-Year Limited Warranty does not apply to products that are not Glamping World-branded, even if packaged or sold with Glamping World products. Non- Glamping World-branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer — please see your product box and literature for details.

Glamping World Store Customer Service

If you experience any problem with your order or want to check the status of your order, please contact the Glamping World Store Customer Service by phone on 07821 722 300 from Mon-Fri 08:00-20:00, Sat-Sun Closed.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Glamping World may have to limit the number of products available for purchase or may have extended lead times. Trust us, we’re building Glamping World products as fast as we can. Glamping World reserves the right to change quantities available for purchase at any time, even after you place an order, provided Glamping World has not yet accepted your order.


If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.

We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made.

Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.startaglampingsite.co.uk/shop/help/payments.




Returns of Products or Cancellation of a Service Contract

(Complete and return this form only if you wish to withdraw from the contract.)

To: Glamping World, Office 15 ,Avon Road, Birmingham, DY8 2DR, UK


Email address: sales@startaglampingsite.co.uk

  • I/we [*] hereby give notice that I/we [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
  • Ordered on [*]/received on [*],
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date.

[*] Delete as appropriate

Summary of the Terms and Conditions

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Any questions regarding the Site can be addressed by contacting us.

If you have any queries about our Terms & conditions please do not hesitate to contact us

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